How to Cancel Factor Meals in Canada
To cancel Factor Meals in Canada, log into your account, open Plan Settings, and select Cancel Subscription (the website labels it Deactivate My Plan). Cancel by the Wednesday before your delivery week to avoid one more box (Factor’s stated cutoff is 11:59 PM Central Time, so check your account for the exact local deadline). There is no cancellation fee, and Factor has no minimum commitment, so you can cancel anytime, even after your first box.
Factor is a meal kit you can leave on your own terms, with no fee and no contract holding you in. The catch is that the cancel button sits a few menus deep under Plan Settings, and Factor calls it “Deactivate My Plan” rather than anything with the word cancel in it, which trips people up. Below you will find the exact taps for the app and the website, how to reach support if the button is greyed out, how to delete your Factor account for good, and what to expect after you confirm.
How to Cancel Your Factor Meals Subscription on the App
In the app, the cancel button lives under Account Settings then Plan Settings, where you tap “Cancel Subscription.” It is not on the main account screen, so you have to dig past Plan Settings to reach it. Once you know the path it takes a couple of minutes. Here’s the walkthrough so you don’t accidentally get charged for another week.
Step-by-step instructions for cancelling in the app:
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Open the Factor Meals app on your phone and log into your account.
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Tap the menu icon (usually three lines or a profile icon) in the top corner.
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Select “Account Settings” from the menu options.
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Scroll down and tap “Plan Settings” or “Manage Plan.” The wording may vary slightly depending on the version of the app.
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Look for the “Cancel Subscription” option and tap it.
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The app may prompt you to give a reason for cancelling. You can select one or skip this step if allowed.
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Confirm your cancellation when asked.
After that, you should receive an email confirming the cancellation. Keep that email; it is your proof if a charge shows up later and Factor’s support asks when you cancelled. If you don’t see it within a few minutes, check your spam folder or log back into the app to make sure the cancellation went through.
How to Cancel Your Factor Meals Subscription on the Website
On the website, the cancel button sits under Account Settings then Plan Settings, labelled “Deactivate My Plan” (sometimes “Cancel Subscription”) near the bottom of the page. The path is just as quick as the app, only the menu wording differs. Here’s how to do it without missing anything important.
Step-by-step instructions for cancelling on the website:
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Go to factor meals canada and log into your account.
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Click on your name or profile icon in the upper right corner of the page.
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From the dropdown menu, choose “Account Settings.”
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Navigate to the “Plan Settings” section.
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Click on “Deactivate My Plan” or “Cancel Subscription.” This button is usually toward the bottom of the page.
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Follow the prompts. The site might ask why you’re leaving. You can select a reason or skip if the option is available.
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Finalize your cancellation by clicking confirm on the last screen.
You should receive an email confirming that your subscription has been cancelled. Make sure to cancel before the Wednesday cutoff the week before your scheduled delivery to avoid being charged for another box. Factor states this cutoff as 11:59 PM Central Time, but your account shows the exact deadline tied to your delivery day, so check it there.
Even if you’re sure you’ve cancelled, it’s a good idea to double-check your account the next day to make sure your status shows as inactive.
Cancel by email or phone if you cannot find the button
If the in-app or website option is greyed out or you cannot log in, you can cancel through Factor’s customer support directly:
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Email help@factor75.com from the address on your account, with “Cancel My Subscription” in the subject line.
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Call (888) 573-5727, available 7 days a week, and tell the agent you want to cancel, with your full name and the email on your account.
Send the email or make the call before the same Wednesday cutoff, since a request that lands after it will not stop the next box.
Can You Cancel Factor Meals Anytime? (No Commitment, After the First Box)
Yes. Factor runs on a flexible, week-to-week subscription with no minimum commitment and no contract, so you can cancel anytime, including right after your first box.
The only thing that is fixed is timing, not permission. Your cancellation still has to beat the same Wednesday cutoff covered above to stop the upcoming box. Cancel after that and the next box is already locked in, so you receive and pay for it, then nothing after. There is no early-exit charge for leaving sooner rather than later.
Not Happy With Factor Meals? Try These Alternatives
Factor Meals isn’t for everyone, and that’s okay. People usually cancel for one of three reasons: the per-meal price adds up, the portions are too small or too large, or the rotating menu gets repetitive. Those tend to be Factor-specific gripes rather than meal-kit problems, and another Canadian option often fixes the exact thing that pushed you out.
Before you go back to grocery runs and weeknight cooking, take a quick look. If you left over price, an option with cheaper per-serving plans is worth checking. If portions were the issue, one that lets you set servings per meal solves it. If the menu felt stale, a service with a wider weekly rotation keeps things fresh. Here are two top-rated Canadian alternatives that cover those bases.
What Happens After You Cancel?
Once you’ve cancelled, whether through the app or the website, here’s what to expect.
You might still receive one more box
If you cancel after the Wednesday cutoff, you may still get one final delivery and be charged for it, because Factor bills on a weekly cycle. Once that box is locked in for the week, only beating the deadline next time stops the cycle.
Factor does not refund a box once it has shipped, so the deadline is the only thing that protects you from one last charge.
Billing stops after your final confirmed box
Once your cancellation is processed, you won’t be charged going forward, unless you reactivate your account. The platform will clearly state that your subscription is inactive when you log in.
You’ll get a confirmation email
After completing the cancellation steps, Factor should send you an email confirming your plan has been cancelled. If you don’t receive it within 24 hours, it’s worth logging back into your account to make sure the cancellation went through. You can also reach out to their customer support for peace of mind.
How to delete (not just cancel) your Factor account
To delete your account, you have to email customer support, because there is no self-serve delete button. Send a request to help@factor75.com (or data_request@factor75.com for the data side) from the address on your account, with a subject line like “Delete my account and personal data,” and confirm when they reply.
Cancelling and deleting are two different things, and most people only need the first one. Cancelling stops billing and deliveries but leaves your account in place, so you can log back in, reactivate, or check past orders whenever you want. Deleting wipes the account and your personal data for good.
One thing to know before you do it: a deleted account generally cannot be reactivated. If you think you might come back, cancel instead of deleting and keep the login.
Can You Pause Your Factor Meals Instead of Cancelling?
Yes, you can pause instead of cancelling: use the “Skip a Week” or “Pause Deliveries” option under Account Settings to stop deliveries without losing your plan. It’s a good middle ground if you’re going on vacation, cutting back for a few weeks, or just need to reset without losing your account settings.
How to pause your subscription:
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Log into your Factor account (app or website).
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Head to Account Settings or Plan Settings.
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Look for the “Skip a Week” or “Pause Deliveries” option.
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Choose the weeks you’d like to skip.
You can pause one week at a time or multiple weeks in advance, depending on how far out the menu is available. Skipping doesn’t cancel your subscription, it simply puts a temporary stop on deliveries and billing for the weeks you select.
When pausing makes more sense than cancelling:
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You like the meals but don’t need them every week
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You’re trying another meal kit temporarily
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You’re traveling or adjusting your schedule
One thing to remember: if you forget to skip before the cutoff, you’ll still be charged for the next box. So it’s best to set reminders or skip several weeks ahead to avoid any surprises.
Final Thoughts
Cancelling Factor Meals in Canada takes a few menus and a confirmation tap, with no fee and no commitment holding you in. The one thing to get right is the Wednesday cutoff covered above; beat it and you stop cleanly, miss it and one last box is on its way.
If Factor didn’t work out for you, it doesn’t mean meal kits in general are a bad fit. The picks above offer more flexibility, different price points, and options that might better match your routine or preferences, so it’s worth comparing them before you write off meal kits entirely.
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