How to Cancel Factor Meals in Canada
Canceling a meal kit subscription should be easy — but with some services, the process isn’t always obvious. If you’re using Factor Meals in Canada and you’re ready to stop your subscription, whether it’s because of changing plans, dietary needs, or budget, you’re not alone. This guide walks you through exactly how to cancel Factor Meals, whether you’re on the app or using the website. No guesswork, no confusion — just clear steps to get it done. Let’s start with how to cancel through the app.
How to Cancel Factor Meals on the App
If you’re using the Factor Meals mobile app, cancelling your subscription can be done in just a few minutes — as long as you know where to look. Here’s a straightforward walkthrough to help you cancel without accidentally getting charged for another week.
Step-by-step instructions for cancelling in the app:
Open the Factor Meals app on your phone and log into your account.
Tap the menu icon (usually three lines or a profile icon) in the top corner.
Select “Account Settings” from the menu options.
Scroll down and tap “Plan Settings” or “Manage Plan” — the wording may vary slightly depending on the version of the app.
Look for the “Cancel Subscription” option and tap it.
The app may prompt you to give a reason for canceling — you can select one or skip this step if allowed.
Confirm your cancellation when asked.
After that, you should receive an email confirming the cancellation. If you don’t see it within a few minutes, check your spam folder or log back into the app to make sure the cancellation went through.
How to Cancel Factor Meals on the Website
If you prefer using a desktop or mobile browser, canceling Factor Meals online is just as doable — but the steps are slightly different from the app. Here’s how to do it without missing anything important.
Step-by-step instructions for cancelling on the website:
Go to factor meals canada and log into your account.
Click on your name or profile icon in the upper right corner of the page.
From the dropdown menu, choose “Account Settings.”
Navigate to the “Plan Settings” section.
Click on “Deactivate My Plan” or “Cancel Subscription.” This button is usually toward the bottom of the page.
Follow the prompts. The site might ask why you’re leaving — you can select a reason or skip if the option is available.
Finalize your cancellation by clicking confirm on the last screen.
You should receive an email confirming that your subscription has been cancelled. Make sure to cancel at least five days before your next delivery to avoid being charged for another box.
Even if you’re sure you’ve canceled, it’s a good idea to double-check your account the next day to make sure your status shows as inactive.
Not Happy With Factor Meals? Try These Alternatives
Factor Meals isn’t for everyone — and that’s okay. Whether it’s the price, the portion size, or just the variety, there are other meal kits in Canada that might suit your lifestyle better. If you’re looking to switch things up instead of giving up on meal kits entirely, here are two top-rated Canadian alternatives worth considering.
What Happens After You Cancel?
Once you’ve cancelled your Factor Meals subscription — whether through the app or the website — a few things happen behind the scenes. It’s important to understand what to expect so you don’t get caught off guard.
You might still receive one more box
Factor operates on a weekly billing cycle. If you cancel after the cutoff time, you may still get one final delivery and be charged for it. The cutoff is typically five full days before your next scheduled delivery, but you’ll want to check your account for the exact date and time based on your location in Canada.
Billing stops after your final confirmed box
Once your cancellation is processed, you won’t be charged going forward — unless you reactivate your account. The platform will clearly state that your subscription is inactive when you log in.
You’ll get a confirmation email
After completing the cancellation steps, Factor should send you an email confirming your plan has been cancelled. If you don’t receive it within 24 hours, it’s worth logging back into your account to make sure the cancellation went through. You can also reach out to their customer support for peace of mind.
Your account stays active (unless you delete it)
Cancelling your subscription doesn’t delete your Factor account. This means you can log back in anytime, reactivate, or check past orders. If you want to permanently remove your account and data, you’ll need to contact customer support directly.
Can You Pause Your Factor Meals Instead of Cancelling?
If you’re not ready to fully cancel but need a break, Factor gives you the option to pause your subscription. This is a good middle ground if you’re going on vacation, cutting back for a few weeks, or just need to reset without losing your account settings.
How to pause your subscription:
Log into your Factor account (app or website).
Head to Account Settings or Plan Settings.
Look for the “Skip a Week” or “Pause Deliveries” option.
Choose the weeks you’d like to skip.
You can pause one week at a time or multiple weeks in advance, depending on how far out the menu is available. Skipping doesn’t cancel your subscription — it simply puts a temporary stop on deliveries and billing for the weeks you select.
When pausing makes more sense than cancelling:
You like the meals but don’t need them every week
You’re trying another meal kit temporarily
You’re traveling or adjusting your schedule
One thing to remember: if you forget to skip before the cutoff, you’ll still be charged for the next box. So it’s best to set reminders or skip several weeks ahead to avoid any surprises.
Final Thoughts
Cancelling Factor Meals in Canada is a pretty straightforward process — once you know where to click. Whether you’re using the app or the website, the key is to cancel before the weekly cutoff to avoid another charge. If you’ve already passed that window, you’ll likely still receive one final box, so it’s worth double-checking your next delivery date in your account.
If Factor didn’t work out for you, it doesn’t mean meal kits in general are a bad fit. Services like HelloFresh and Chef’s Plate offer more flexibility, different price points, and options that might better match your routine or preferences.
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