How to Cancel Fresh Prep in Canada

Jennifer Robinson
Jennifer Robinson

Cancelling your Fresh Prep subscription in Canada is simple once you know the steps. Whether you’re pausing meal kit deliveries, switching to a new provider, or closing your account for good, this guide will help you take action quickly.

Below, you’ll find a clear, step-by-step breakdown of how to cancel your Fresh Prep subscription. We’ll also cover what to expect after cancellation and introduce two trusted alternatives: HelloFresh and Chef’s Plate.

Step-by-Step: How to Cancel Your Fresh Prep Subscription

Cancelling Fresh Prep in Canada can be done in a few different ways depending on how you manage your account. Below are all the available methods and what to expect from each.

Cancel from the Website

  1. Log in to your Fresh Prep account at freshprep.ca.

  2. Click on your name in the top right corner and select Account Settings.

  3. Scroll to the bottom of the page and look for the Subscription Settings section.

  4. Click Cancel Subscription and follow the on-screen prompts.

  5. You may be asked to provide a reason before confirming the cancellation.

Cancellations must be submitted before your weekly cutoff time, which is usually Wednesday at 11:59 PM (local time). If you miss this deadline, you will still be charged for the next order.

Cancel via Email or Customer Support

If you prefer not to cancel through the website, you can also reach out to Fresh Prep’s customer service:

In your message, include your name, the email address linked to your account, and a clear request to cancel. Keep a copy of their confirmation email for your records.

What About the App?

As of now, Fresh Prep does not support full account cancellations directly within the app. While you can skip upcoming deliveries, full cancellation still requires access via the website or direct contact with customer support.


Best Fresh Prep Alternatives in Canada

If you’ve decided to leave Fresh Prep behind, you still have strong options. Two of the most popular meal kit services in Canada: HelloFresh and Chef’s Plate. Both offer competitive pricing, broader menu variety, and more flexibility. Below is a quick comparison to help you choose.

HelloFresh – Better Variety & Flexibility

HelloFresh is the largest meal kit provider in Canada, known for its rotating weekly menu and flexible subscription model. You can skip weeks, pause your plan, or cancel at any time online.

#1 Meal Delivery 2025
HelloFresh

Click to Get up to 23 Free Meals + Free Sides for Life + Free shipping on 1st box

 
  • Over 80 recipes and 200+ meal combinations you can choose from every week
  • Fresh, pre-portioned ingredients. Cook and Enjoy your meals in under 30 minutes
  • Recipes everyone will love including family friendly, meat & veggie, vegetarian, and carb & calorie smart
9.9

 

Why switch to HelloFresh:

  • Up to 1oo+ recipes each week, including vegetarian, family-friendly, and quick meals

  • Flexible delivery dates and easy rescheduling

  • Clear nutritional information and step-by-step recipe cards

  • Responsive web and app interface for account management

If Fresh Prep felt limited or repetitive, HelloFresh gives you more options to stay interested in home cooking.


HelloFresh: Get Up to $200 Off + Free Breakfast for Life
Apply discount


Chef’s Plate – Affordable and Simple

Chef’s Plate is ideal for Canadians who want low-cost meals without compromising on taste. Owned by HelloFresh, this service offers fewer recipes per week, but at a lower price point.

Most Affordable Meal Kit
Chefs Plate

Try Chefs Plate Meal Kits From 3.99/Meal + Dollar Menu

  • Canada's Most Affordable Meal Kit
  • Dinner for two for less than $20
  • Choose from 40+ fuss-free, flavourful recipes each week including family friendly and vegetarian options
  • Get dinner done with new 15 minute meals each week
9.7


Why try Chef’s Plate:

  • Budget-friendly pricing (meals starting under $9 per serving)

  • Simple, easy-to-cook recipes ready in 15–30 minutes

  • Fewer add-ons, fewer decisions — ideal if you want minimal effort

  • Cancel, skip, or pause online at any time

If Fresh Prep seemed expensive or too complex, Chef’s Plate keeps things streamlined and affordable.

Chefs Plate: Try Chef's Plate Meal Kits From $2.99 Per Serving!
Apply discount


What Happens After You Cancel Fresh Prep?

Canceling your Fresh Prep subscription stops future deliveries, but timing matters. If you cancel after your weekly cutoff , typically Wednesday at 11:59 PM local time, your next box will still be delivered and billed. Fresh Prep considers any order processed after the cutoff as confirmed, and they generally don’t issue refunds unless there’s a service or delivery issue.

After cancellation, you’ll receive a confirmation email. It’s a good idea to keep this on file and monitor your payment method for any charges. If you do see an unexpected bill, contact customer support right away with your cancellation confirmation.

If you decide to return to Fresh Prep later, reactivation is easy. You can log in with your existing credentials and place a new order. However, previously applied discounts or promos may no longer be valid for reactivated accounts.

Why People Cancel Fresh Prep (Common Reasons)

Most users cancel Fresh Prep for practical reasons, and these often fall into a few predictable categories. One of the most common is cost. While Fresh Prep offers quality meals, some customers find the pricing hard to justify over time — especially when compared to lower-cost options like Chef’s Plate.

Another frequent reason is lack of variety. Although Fresh Prep rotates its menu weekly, some users feel the selections become repetitive, especially for households with dietary restrictions or picky eaters. Others cancel because of logistical issues, such as missed deliveries, scheduling conflicts, or problems managing their subscription online.

Some customers simply want more flexibility. Unlike other services, Fresh Prep doesn’t currently offer as many customization options or same-day delivery features, which can be frustrating for users with unpredictable schedules.

Lastly, people cancel when their lifestyle changes. Moving to a different province, returning to in-person work, or switching to home-cooked meals can all shift someone’s need for a subscription-based meal service.

Final Thoughts, What’s Next After Fresh Prep?

Cancelling Fresh Prep doesn’t have to be complicated. As long as you cancel before the weekly cutoff, your account will be closed without unexpected charges, and you’ll avoid unnecessary deliveries. If you ever decide to return, reactivation is simple — though you may not qualify for new customer discounts again.

If you’re looking for a better fit, HelloFresh and Chef’s Plate are both excellent alternatives. HelloFresh offers more variety and flexibility, while Chef’s Plate keeps things budget-friendly and easy to manage. Both make it easier to enjoy home-cooked meals on your terms.

Whatever your reason for leaving Fresh Prep, the important part is choosing a meal kit that works for your schedule, budget, and taste preferences.

Explore Our In-Depth Meal Kit Reviews

Read Our Meal Kit Comparison Articles


Looking for the cheapest meal kits? Use our cost comparison tool to find your best budget-friendly option now!

Not sure which meal kit is right for you? Compare Canada’s top meal kit delivery services and find your perfect match!