How to Cancel Goodfood Canada
Thinking of cancelling your Goodfood subscription? Whether the meal kit no longer suit your taste, your schedule has changed, or you simply want to explore other options, the process is quick once you know where to go. This guide walks you through each step and shows you a few top-rated alternatives if you’re ready to switch providers.
How to Cancel Goodfood Canada: The Exact Steps
Cancelling your Goodfood subscription can be done entirely online in just a few minutes. Follow these steps to complete the process:
Log in to your account
Visit makegoodfood.ca and sign in using your email and password.Go to ‘My Account’
Click on your name in the top right corner, then select “My Account” from the dropdown menu.Navigate to ‘Subscription Settings’
Find the section labeled “Subscription Settings“ or “Plan Settings“—this is where you manage your delivery schedule and preferences.Click ‘Cancel Subscription’
Scroll down and select the option to cancel your subscription. You may be asked to provide a reason.Confirm the cancellation
Follow the on-screen prompts to finalize your cancellation. You should receive an email confirmation shortly after.
Keep in mind that cancellations must be completed before your weekly cut-off time, or you may still be charged for the upcoming delivery.
Don’t Like Goodfood? Try These Alternatives
If Goodfood hasn’t met your expectations—whether it’s the portion sizes, recipe variety, prep time, or customer support—you’re not alone. Several other Canadian meal kits offer different strengths that may better suit your lifestyle. Let’s start with one of the most popular:
HelloFresh is Canada’s largest meal kit provider and a direct competitor to Goodfood. It’s often chosen for its simplicity, more consistent quality, and wider menu selection. Here’s how it improves on some common Goodfood pain points:
More menu variety: With over 100 recipes per week, HelloFresh offers more diverse meals across categories like vegetarian, quick meals, and family-friendly options.
Easier prep: Many HelloFresh meals take under 30 minutes to cook, and they offer pre-chopped or pre-measured ingredients more often than Goodfood.
Better user experience: The HelloFresh app and website are widely praised for being more intuitive and responsive than Goodfood’s.
Reliable delivery: HelloFresh has stronger logistics in many areas, reducing the risk of late or missing boxes.
If your frustration with Goodfood comes down to repetitive meals, prep time, or tech issues, HelloFresh is a proven alternative worth trying.
Chefs Plate is a budget-friendly option that appeals to Canadians who want to save money without sacrificing convenience. Compared to Goodfood, it offers lower prices, simpler meals, and faster prep times—making it a strong choice for busy households or first-time meal kit users.
Here’s how Chefs Plate addresses common Goodfood pain points:
Lower cost per serving: Chefs Plate meals typically start at around $8.99 per serving, which is often cheaper than Goodfood’s average pricing.
Faster cooking times: Most recipes take 15–30 minutes and use fewer steps, making it easier for beginners or time-pressed users.
Fewer packaging complaints: Customers often report less excess packaging and fewer delivery issues compared to Goodfood.
No commitment needed: It’s easy to skip weeks or cancel, and the subscription process is more flexible.
If you’re leaving Goodfood because it feels expensive, complicated, or wasteful, Chefs Plate could be a much simpler and more affordable option.
Factor is a different kind of meal service—ideal if you’re leaving Goodfood because of prep time or dietary goals. Instead of sending ingredients to cook, Factor delivers fully prepared meals that are ready in two minutes. It’s especially appealing for health-conscious users who want quality nutrition without any cooking required.
Here’s how Factor solves issues some users face with Goodfood:
No cooking required: Every meal arrives fully cooked. Just heat it up—no prep, chopping, or cleanup needed.
Health-focused meals: Factor offers plans for keto, high-protein, and calorie-smart diets, which Goodfood doesn’t specialize in.
Consistent quality: Since meals are prepared by chefs in a commercial kitchen, there’s less variation in portion size or recipe outcomes.
Great for busy schedules: If you’ve struggled to keep up with weekly cooking, Factor makes healthy eating truly effortless.
For users who cancel Goodfood because of time constraints, cleanup fatigue, or a need for strict nutrition plans, Factor is a convenient, no-cook alternative worth considering.
What Happens After Cancellation?
Once you cancel your Goodfood subscription, a few things happen depending on when you submitted the request and whether you had any scheduled deliveries:
Your final delivery may still arrive: If you cancel after the weekly cutoff (usually several days before your next delivery), one final box may still be processed and billed.
You’ll receive an email confirmation: This confirms your cancellation has been accepted. If you don’t receive one, check your spam folder or log back into your account to verify.
No future charges will be made: As long as the cancellation was processed in time, you won’t be charged again unless you manually reactivate your account.
You can still reactivate anytime: If you decide to come back, you can log in and restart your deliveries without creating a new account.
It’s a good idea to check your billing history after cancelling to ensure no unintended charges appear.
Having Issues Cancelling?
While the cancellation process is usually straightforward, some users run into problems. If you’re unable to complete your cancellation, here are a few common scenarios and what to do:
Can’t log in?
Double-check your email and password. If needed, use the “Forgot Password” link on the login page. Still locked out? Contact Goodfood customer service directly.Cancellation option not visible?
Some users report that the “Cancel Subscription” button is missing or buried in settings. Try accessing your account from a desktop browser instead of the mobile app, which may display limited options.Still being charged?
If you cancelled but continue receiving charges, it’s possible your request came after the weekly cutoff. Contact support with proof of cancellation to resolve billing issues.Need to contact customer support?
You can reach Goodfood customer service at Goodfood Help Centre or call them at 1‑855‑515‑5191 during business hours.
Acting quickly can help you avoid unwanted charges and ensure your account is fully closed.
How to Pause Goodfood Instead of Cancelling
Pausing your Goodfood subscription is a flexible alternative to cancelling. It’s useful if you’re going on vacation, want to try another service, or just need a temporary break.
Here’s how it works:
Log in to your account at makegoodfood.ca using your usual credentials.
Go to the “Upcoming Deliveries” section under your account dashboard.
Select the delivery date you want to skip.
Click “Skip This Week” to pause that specific box.
Repeat the process for any additional weeks you want to skip.
Keep in mind:
You must pause before the weekly cutoff time—usually several days before your scheduled delivery—to avoid being charged.
Pausing only applies to the weeks you manually skip. If you don’t keep skipping, deliveries will automatically resume.
You’ll still receive reminder emails unless you update your email settings.
Pausing is ideal if you plan to come back to Goodfood but don’t want to cancel your account entirely.
How to Delete Your Goodfood Account Entirely
Cancelling your Goodfood subscription stops future deliveries, but it doesn’t delete your account or personal information. If you want to fully remove your data from Goodfood’s system, you’ll need to request account deletion separately.
Here’s how to do it:
Log in to your account. Go to makegoodfood.ca and sign in using your email and password.
Visit the Help Centre or Contact Page. There is no self-serve delete button in your account settings, so you must request removal through support.
Submit a deletion request. Use the contact form or call 1‑855‑515‑5191. Clearly state that you want your account and all personal data permanently deleted.
Include your details. Mention your full name and the email address associated with your account to help them verify your identity.
Wait for confirmation. Goodfood may take a few days to process your request. You’ll typically receive an email once your account has been deleted.
Account deletion is permanent. If you think you might return later, consider pausing your subscription instead of deleting everything.
Conclusion
Cancelling your Goodfood subscription in Canada is a straightforward process once you know where to look and what to expect. Whether you’re switching to a new meal kit, taking a break, or removing your account entirely, this guide has covered every option—from pausing your plan to securing a refund. If Goodfood isn’t the right fit for you, alternatives like HelloFresh, Chefs Plate, and Factor offer more flexibility, better pricing, or faster meals. Whatever your next step, make sure it aligns with your schedule, budget, and goals.
Explore Our In-Depth Meal Kit Reviews
Read Our Meal Kit Comparison Articles
- HelloFresh VS Blue Apron
- HelloFresh VS GoodFood VS Chefs Plate
- Chefs Plate VS HelloFresh
- Fresh Prep VS HelloFresh
- HelloFresh VS GoodFood
- HomeChef VS HelloFresh
- Factor VS HelloFresh
Looking for the cheapest meal kits? Use our cost comparison tool to find your best budget-friendly option now!
Not sure which meal kit is right for you? Compare Canada’s top meal kit delivery services and find your perfect match!
