Fresh Prep Ratings by Our Readers
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Overall rating 96.2%
Updated on Apr 21, 2025
Fresh Prep Review 2025
The meal kit scene in Vancouver is packed with options, but Fresh Prep has managed to stand out—and for good reason. Whether you're in Vancouver, Victoria, or parts of Alberta, you've probably heard the buzz around this local favorite.
Fresh Prep isn’t to be confused with similarly named brands like Fresh City Farms or HelloFresh. This Canadian-owned company has been delivering chef-designed, easy-to-cook meals since 2016. While it started in Vancouver, Fresh Prep has expanded to cover more of British Columbia and Alberta—and it’s not stopping there. If you're outside these provinces, you can check their website to see when they might be heading your way.
Looking for the short version? Scroll down to our Fresh Prep Review Summary for a quick comparison. Otherwise, stick around for the full breakdown, including what makes Fresh Prep different, who it’s best for, and whether it’s worth your money.
Official website:
www.freshprep.ca Plans for
Price ranges
$55.96 - $215.80 / week
$10.79 - $13.99 / serving
Pros and Cons
Fresh Prep: Editorial Notes
One of the biggest perks of Fresh Prep is that they run their own delivery system. Unlike many other meal kit companies in Canada that rely on third-party couriers like Purolator, Fresh Prep handles deliveries in-house. That means fewer delays and better control over how your food gets to your door—especially handy if you've had frustrating experiences with standard shipping.
Another thing customers love? The pre-chopped ingredients. Fresh Prep does most of the prep work for you, including slicing and dicing the veggies. If you’re short on time or not super confident in the kitchen, this can really speed things up. Most meals are ready in 15–30 minutes, and clean-up is often minimal.
Reviews also consistently highlight the high-quality proteins—whether it’s chicken, beef, tofu, or seafood, many users say the ingredients feel a cut above typical grocery store options. Plus, the cooler bag packaging is thoughtfully designed. It keeps everything cold for up to eight hours without needing a fridge, so you don’t have to rush home to unpack.
As for cost? Fresh Prep’s pricing is competitive, with meals starting at around $9.49 per serving. New customers can score up to 75% off their first four orders, plus free delivery, which makes trying it out low-risk.
And if you're in the Vancouver area, you'll be happy to know that Fresh Prep works hard to source ingredients locally. Supporting local farmers and food producers is a big part of their mission, which is a huge plus if you're trying to shop more sustainably.
Fresh Prep: Credibility and Reputation
| Established in | 2014 |
|---|---|
| Registered in | Vancouver, BC |
| CEO | Husein Rahemtulla, Director |
| Clients in Canada | 17,000 |
| Independent rating |
Dhruv Sood, Becky Brauer, and Husein Rahemtulla are the three local brains behind the Vancouver food subscription box startup. Rahemtulla recently spoke to the Globe and Mail, saying, “If we went too fast, too quickly, that would require losing focus on our operations. Things wouldn’t be as tight.”
Budgets are often stretched at startups, and Sood reported that things were no different for the first several years of Fresh Prep’s existence. But, the company has been going from strength to strength since then, and now has more than 350 employees, and in just three years saw its revenue grow by 540%!
When asked, the three co-founders said that they felt they could eventually become the best meal kit in Canada. “We like to think of ourselves,” Mr. Rahemtulla cleverly stated, “as the tortoise in the race.”
Fresh Prep: Meal Plans and Menus
Fresh Prep keeps things simple with two main plans: one for two people and another for families of four. With either plan, you can choose to receive two, three, or four meals per week, giving you plenty of flexibility based on your schedule and appetite.
Each week, the menu includes around 14 rotating meals—10 designed for individuals or couples, and 4 larger family-style options meant to serve four. It’s a nice balance of variety and convenience, whether you're feeding a busy household or just looking to skip a few trips to the grocery store.
When it comes to price, Fresh Prep sits in the mid-range for Canadian meal kits, with meals typically costing between $10.99 and $13.99 per serving. That price includes delivery and taxes, so there are no surprise charges at checkout. It’s a bit higher than Chefs Plate (which starts at $8.99 per serving), but you’re also paying for extras like pre-cut ingredients and eco-friendly packaging.
Exclusive Offer: If you order through MealKitsCanada, new customers can save up to $120 across their first four boxes, making it one of the better intro deals on the market.
Recipes per week
Number of people
2-Person Meals
Family Plan
Price per serving
$13.99
$13.49
$12.99
$12.29
n/a
n/a
n/a
n/a
n/a
$12.99
$11.59
$10.99
$10.79
n/a
n/a
n/a
Shipping
$0.00
$0.00
$0.00
$0.00
n/a
n/a
n/a
n/a
n/a
$0.00
$0.00
$0.00
$0.00
n/a
n/a
n/a
Weekly Total
$55.96
$80.94
$103.92
$122.90
n/a
n/a
n/a
n/a
n/a
$103.92
$139.08
$175.84
$215.80
n/a
n/a
n/a
The most favoured meals by Fresh Prep
Fresh Prep customers like fresh and hearty menus with an international touch. The 10 most popular Fresh Prep menus of all time are:
We will introduce the three most popular Fresh Prep menus which you can cook and enjoy at home so you can get a feel for how easy or difficult they would be for you to prepare.
Pork Banh Mi & Carrot Fries with Pickled Daikon & Spicy Mayo
This quick and easy recipe is a new take on the Vietnamese classic sandwich.
Ingredients (2 servings): Persian Cucumber, 300 g Sliced Pork, Sriracha, Garlic, Mayonnaise, White Bun, Carrot Stick, Lime, Cilantro, Fish Sauce, White Wine Vinegar, Raw Sugar, Carrot + Daikon
Difficulty level: Easy recipe
Preparation:
- 1. Preheat oven to 250°C. Season carrot sticks and bake until tender and golden.
- 2. Mix pork into a marinade of fish sauce to taste, garlic, half of the sugar, and 1/2 tbsp. oil. Season. Slice cucumber.
- 3. Boil white wine vinegar and sugar. Turn off heat and let vegetables sit in vinegar mixture. Mix mayonnaise with sriracha.
- 4. Toast buns. Cook pork until golden brown. Season with lime juice.
- 5. Add all ingredients to the bun and serve with carrot fries. Enjoy!
Pulled Chicken Fajitas with Chipotle-Pineapple Sauce & Cheddar
This Mexican-inspired meal takes fajitas to the next level and is served in less than 30 minutes.
Ingredients (2 servings): Onion Sliced, Chipotle Pepper in Adobo Sauce, 285 g Chicken Breast, Worcestershire Sauce, Flour Tortillas 6", Aged White Cheddar Cheese, Cilantro, Assorted Mini Bell Peppers, Coconut Sugar, Green Cabbage, Lime Crema, Pineapple-Lime Juice, Spice Blend.
Difficulty level: Easy recipe
Preparation:
- 1. Preheat the oven to 220°C. Slice peppers into 1/4-inch strips. Season chicken breast. Bake peppers and onions.
- 2. Cook chicken in a pan until golden. Then add 1/4 cup water, Worcestershire sauce, coconut sugar, spice blend, pineapple lime juice, and chipotle in adobo. Cook chicken in sauce.
- 3. Season to taste. Shred chicken into small pieces and cook again for 1-2 minutes.
- 4. Warm tortillas in the oven and reheat vegetables.
- 5. Place filling into tortillas and enjoy!
Rare Seared Yellowfin Tuna Focaccia with Curry Mayo, Ambrosia & Cucumber Salad
Enjoy the taste of sustainably sourced Yellowfin Tuna in less than 20 minutes.
Ingredients (2 servings): Mayonnaise, 2 x 115 g Yellowfin Tuna, Garlic, Arugula, Lime, Ambrosia Apple, Red Onion Sliced, Focaccia Sandwich Bun, Persian Cucumber, Cilantro, Cumin Seeds, Curry Powder, Sugar, Red Pepper Flakes, Apple Cider Vinegar.
Difficulty level: Easy recipe
Preparation:
- 1. Preheat the oven to 200°C. Spread olive oil and garlic evenly on the focaccia.
- 2. Combine mayonnaise, curry powder, half of the lime zest, and lime juice. Season.
- 3. Slice apple and cucumber. Chop cilantro leaves. Whisk together 2 tbsp. olive oil, sugar and apple cider vinegar, and cumin seeds. Mix in apple, cucumber, and half of both the cilantro and onion. Season.
- 4. Bake focaccia until golden. Drain and season tuna. Sear in a pan for 30–45 seconds per side for rare doneness. Slice.
- 5. Place all ingredients into the focaccia and enjoy!
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Discount code
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Unlike Goodfood, Chefs Plate, and HelloFresh, there is no vegetarian plan available at this time. That doesn’t mean, however, that vegetarians cannot eat Fresh Prep meals. They do offer vegetarian meals and even a couple of vegan meal kits to choose from (if you live in Alberta, Rooted is the best option for vegans). We tallied up the vegetarian and vegan options over a few weeks and took the average: two vegetarian meals for families, and five single-portion meals (two of these are vegan).
In case you were going to try and go the vegan or vegetarian route while using Fresh Prep, your best bet would be to take a look at the menu first — see can see what recipes are available over the coming month to get an idea of whether there's enough variety for you. They do make it easy to skip weeks (as long as you’re using a computer and not a cell phone).
Ingredients
The majority of Fresh Prep ingredients are sourced from local farms, so when you order Fresh Prep meal boxes you also support local farmers. They also create recipes based on produce that's in season, to minimize the impact on the environment. The chicken, turkey, and lamb are certified Halal, but the other meats are not.
| Cooking skills needed | n/a |
|---|---|
| Ingredients sourced from | local purveyors and farms in BC |
| Vegetarian restrictions | Adjust in settings |
| Avoid an ingredient | Adjust in settings |
| Calorie range | Choose by meal |
| Low carb options | Choose by meal |
| Allergy restrictions | Adjust in settings |
Personal Experiences with Fresh Prep
No single review can paint the full picture, so we gathered feedback from actual Fresh Prep customers across platforms like Yelp, Reddit, and Facebook. Here's what people are really saying:
"Fresh Prep got me excited about cooking again."
“We’ve been using Fresh Prep for about 5 months now and have loved almost every meal. The ingredients are fresh—often organic and locally sourced—and the recipes are fun and satisfying. I also love that we can switch delivery days or adjust our plan online. Bonus points for their occasional partnerships with local businesses—we once got a Salt Spring jam sample in our box!”
This review highlights something many users mention: Fresh Prep helps people eat better without the hassle, and sometimes even rekindles their love for cooking.
"Tried others, but this is the one I stuck with."
“I’ve tried three other meal kits before landing on Fresh Prep—and this is the one I keep coming back to. The recipes are creative, the portions are generous, and the quality is top-notch. As someone who cooks a lot, I still feel challenged in a good way. The packaging is eco-friendly, and their customer service is surprisingly great—an actual human answered the phone immediately when I had a question.”
Fresh Prep earns praise from both new cooks and experienced home chefs, which is a rare combo. Plus, their commitment to zero-waste packaging continues to be a standout feature.
"Good, but not perfect."
“We’ve had no issues with quality or freshness, but after a few months, we found the recipes started to feel repetitive. It’s still a solid service, but we paused our subscription because we felt the value didn’t quite match the cost. Services like Spud.ca seemed to offer more variety at a similar price.”
Not every review is glowing—and that’s important to share. A few customers feel recipe variety could be improved, and that pricing is competitive but not the cheapest. That said, most users still recommend Fresh Prep overall.
Fresh Prep: Terms and the Fine Print
Delivery
| Delivery area | AB, BC |
|---|---|
| Home delivery | Yes |
| Work delivery | Yes |
| Must be present for delivery | No |
| Delivery window | Between Sunday – Wednesday |
| Box stays cold for | 4 hours |
Fresh Prep currently delivers to most of the Greater Vancouver area, Victoria, and parts of Alberta.
You can have Fresh Prep delivered straight to your home, your workplace, or even pick it up at a designated spot. If you choose home delivery, there’s no need to be there when it arrives. The meals come in insulated cooler bags that can safely sit on your doorstep for several hours. Deliveries usually happen once a week, between Sunday and Wednesday, depending on where you live.
One of the biggest things that sets Fresh Prep apart is its approach to packaging. For some meals, they offer a zero-waste option that comes in reusable plastic containers with separate compartments for each ingredient. These meals cost the same as regular ones—no extra fees or deposits. When you're done, just leave the containers in your cooler bag and the delivery driver will collect them on your next delivery. Fresh Prep then washes them in a commercial, contactless dishwasher using Health Canada–approved disinfectants. It’s a simple, sustainable option that’s great for anyone trying to cut down on waste without giving up the convenience of meal kits.
Flexibility
| Switch between plans | Yes |
|---|---|
| Minimum subscription length | 1 week |
| How to cancel subscription | |
| Extra charge for skipping week | No |
| Weekly deadline to cancel/skip | Wednesday at 11:59PM before your next delivery |
| Auto-renewal | Yes |
| Personalization options | Number of people, Recipes per week |
Fresh Prep terms are pretty flexible if you need to change the number of meals you order, if you need to skip a week, or cancel your subscription entirely. The cut-off day for any changes is Wednesday before midnight.
Fresh Prep: Support and Usability
In case you need to get in touch with Fresh Prep customer support, the best way to contact them is via phone or email. They also have updated Facebook and Instagram pages, so you can contact them on social media as well. However, there is no online chat on their website, and no mobile app is available.Phone
(604) 569-2699Email
[email protected]Online chat
Social media
Downloadable App
Address
188 Victoria Dr, Vancouver, BC V5L 4C3Customer Reviews
To get a well-rounded view of what Fresh Prep customers really think, we took a deep dive into reviews across multiple platforms like Yelp, Reddit, and Facebook. We looked at overall impressions—whether the feedback was mostly positive, negative, or somewhere in between—and picked out the main reasons people chose to leave a review in the first place.
We also paid attention to which meals customers recommended the most, to help you spot the dishes that are worth trying.
That said, it’s important to keep in mind that online reviews tend to skew toward the extremes. People are more likely to post if they had a great experience—or a really bad one. The folks who were simply satisfied or had no major issues usually stay quiet. This isn’t unique to Fresh Prep or even the meal kit industry—it’s just how online reviews tend to work.
To cut through the noise, we focused on patterns in the feedback to better understand what customers consistently liked, what could use improvement, and how Fresh Prep compares to other services out there.
Distribution of Fresh Prep reviews compared to industry-wide averages
To see how Fresh Prep stacks up against other meal kit services, we looked closely at customer reviews from across the web. We grouped the feedback into three categories—positive, negative, and mixed—based on the overall tone of each review. If someone clearly loved or disliked their experience, we marked it as positive or negative. If the review had both pros and cons, we counted it as mixed.
What we found was pretty telling: about 75% of Fresh Prep reviews were positive, which is noticeably higher than the average for other meal kit companies. Only 10% were negative, and the rest were mixed—roughly in line with the industry norm.
In short, Fresh Prep seems to leave more of its customers satisfied compared to many of its competitors. That’s a good sign, especially if you’re trying to decide which meal kit is worth trying first.
Fresh Prep
Industry Average
Positive, %
Negative, %
Mixed, %
Most frequently given reasons for liking or disliking the company
To get a clearer picture of what Fresh Prep customers actually liked—or didn’t—we looked at the specific reasons people left reviews online.
Among the negative reviews, the most common complaints were about delayed deliveries and slow customer support. That said, these issues came up less often than they do with other meal kit services. A few people also mentioned missing ingredients in their boxes, which is a fairly common issue across the industry and seemed to happen at about the same rate here.
On the flip side, the positive reviews pointed out a few consistent highlights. Many customers raved about how good the meals tasted and how easy the recipes were to follow. Fresh Prep also scored higher than average when it came to customer service—reviewers often mentioned how quickly and helpfully the team responded when there was a question or issue.
So while no service is perfect, Fresh Prep seems to hit the mark more often than not—especially when it comes to flavor, clear instructions, and overall support.
Positive
Fresh Prep
Industry Average
tasty food
responsive support
clear recipes
Negative
Fresh Prep
Industry Average
unresponsive support
slow delivery
missing ingredients
The three most popular recipes mentioned in reviews
To determine which Fresh Prep recipes customers loved the most, we tallied up how many times different recipes were mentioned in positive reviews. According to our results, Fresh Prep customers loved their chicken tikka masala, Greek salad, and steak the most. So if you are thinking about trying out Fresh Prep, consider starting with one of these dishes (if it's on the weekly menu, of course).
Frequently Asked Questions:
Is there a delivery fee?
No — at least no additional delivery fee. It is all included in whatever price you see online.
Can I skip a delivery week?
Is there tax?
Is Fresh Prep environmentally friendly?
Is Fresh Prep meat Halal?
What if I’m not home to accept delivery?
Where does Fresh Prep deliver?
Who owns Fresh Prep?
How long does Fresh Prep last?
Where is Fresh Prep from?
Do you get to pick your meals with Fresh Prep?
Is Fresh Plate Worth It?
With over 17,000 customers, Fresh Prep has built a strong following in British Columbia and Alberta. It’s a great pick if you’re looking for a meal kit that’s both convenient and eco-friendly. If you live in Vancouver, Victoria, or anywhere in Alberta, Fresh Prep is definitely worth a try—especially if you want to compare it to national brands like HelloFresh or Chefs Plate.
New to Fresh Prep? We’ve got a special deal just for you. You can save up to $120 on your first few boxes, with 75% off and free delivery included. It’s a low-risk way to try the service, see how it fits into your routine, and decide if it’s a better match than other options out there.
In case you are interested to know how Fresh Prep compares to the industry leaders, we have created a Fresh Prep vs HelloFresh and Chefs Plate vs Fresh Prep comparison to help you make your choice. If you have anything to add to our Fresh Prep review, please contact us and send us any firsthand cooking pics!
Updated on Apr 21, 2025
Company Reputation
Plans and Meals
Delivery and Flexibility
Support and Usability
Select up to five 2-person meals out of 14 recipes each week
Select up to five family-friendly meals out of 14 recipes each week
