How to Cancel HelloFresh?
If you’re in Canada and ready to cancel your HelloFresh meal kit subscription, the process is pretty straightforward. You can do it online through the website, in the mobile app, or by contacting support. The key is making sure you cancel before the weekly cutoff, or you’ll be charged for one more delivery. Here’s exactly how to cancel step by step:
Cancel Your Subscription on the HelloFresh Website
Go to HelloFresh.ca and log in to your account.
Click your name in the top-right corner, then choose Account Settings from the dropdown.
Scroll down to the Plan Settings section.
Click Cancel Plan and follow the prompts to confirm.
You’ll receive a confirmation email once your cancellation goes through.
Be sure to cancel at least five days before your next scheduled delivery, or you may still be charged.
Cancel Using the HelloFresh Mobile App
Open the HelloFresh app and sign in.
Tap your profile icon.
Select Plan Settings.
Tap Cancel My Subscription and follow the steps shown.
Like the web version, make sure to cancel at least five days ahead of your next box.
Still Stuck? Contact HelloFresh Customer Support
If you run into trouble, or if your account looks different than described above, it’s a good idea to speak with a support rep.
Use the live chat on the HelloFresh website
Call HelloFresh Canada at 1-855-272-7002 (during business hours)
Once your cancellation is confirmed, you’ll no longer receive boxes or charges. Just be sure to get that confirmation email—don’t assume it went through without it.
Don’t Like HelloFresh? Try These Canadian Meal Kit Alternatives
If HelloFresh didn’t work for you—whether it’s the price, food waste, limited options, or time it takes to cook—you’re not stuck. There are several other Canadian meal kits that offer more flexibility, simpler meals, or better value.
Chefs Plate – More Affordable, Still Tasty
Why it’s better for some:
Chefs Plate is owned by HelloFresh, but it’s designed for budget-conscious Canadians. The meals are simpler and cheaper, starting around $8.99 per serving.
Pain point solved: If HelloFresh got too expensive, Chefs Plate brings the price down without sacrificing convenience. The ingredients and portions are still fresh, but the recipes take less time and effort.
Best for: Students, couples, or families watching their food budget.
Cook It – Canadian-Owned and Flexible
Why it’s better for some:
Cook It is based in Montreal and focuses on fresh, local ingredients. It’s fully Canadian-owned, with strong sustainability practices and a more curated recipe selection.
Pain point solved: If HelloFresh felt repetitive or didn’t match your diet, Cook It lets you filter meals by dietary needs like vegetarian, gluten-free, and high-protein. It also offers more freedom to customize your box each week.
Best for: People who want to support local businesses, care about variety, or need more dietary flexibility.
Factor – Ready-Made Meals for Busy Schedules
Why it’s better for some:
Factor delivers fully prepared meals that require zero cooking. You just heat them up in the microwave or oven, and they’re ready in minutes. Meals are chef-crafted, dietitian-approved, and often high-protein or low-carb.
Pain point solved: If cooking every night became too much, Factor eliminates the prep altogether. You still eat healthy, real meals—but you save time and avoid the clean-up.
Best for: Busy professionals, new parents, fitness-focused eaters, or anyone burned out on meal prep.
Why People Cancel HelloFresh in Canada
HelloFresh is one of the most popular meal kit services in Canada and is worth it for many but unfortunately, it’s not for everyone. Many people enjoy it for a while and then realize it doesn’t quite fit their routine, budget, or food preferences. If you’re feeling the same way, you’re not alone. Here are the most common reasons Canadians decide to cancel:
It Gets Too Expensive Over Time
When you first sign up, HelloFresh often includes generous discounts. But once those end, the weekly cost can feel steep. For a two-person plan with three meals per week, the price can hit over $75 after delivery and taxes. Many customers cancel simply to cut back on food spending.
Too Much Food Going to Waste
Some users find the portions are bigger than expected, or they skip weeks and forget to update their settings. This can lead to meals piling up in the fridge, eventually going to waste. That’s frustrating if you’re trying to be more mindful with money or food waste.
Dietary Needs or Picky Eaters
If your diet is gluten-free, vegan, or allergy-sensitive, HelloFresh may not offer enough variety or flexibility. Even for standard eaters, some customers feel the meals get repetitive after a while, especially if certain ingredients or flavours keep coming up.
Not Enough Time to Cook
The promise of “30-minute meals” doesn’t always match real-life cooking time. If you’re short on time or energy after work, you might find the prep and cleanup too much. That’s a common reason people cancel and switch to simpler options—or just go back to takeout.
You Tried It and Got What You Needed
Some people sign up just to break a cooking rut or test out new recipes. Once that goal is met, they cancel. There’s nothing wrong with that. Meal kits can be a great short-term fix, not necessarily a long-term solution.
What Happens After You Cancel HelloFresh?
Canceling your HelloFresh subscription doesn’t always mean you’re off the hook right away. There are a few things you need to know about how HelloFresh handles cancellation in Canada—especially when it comes to charges, shipments, and confirmation.
You’ll Still Receive Your Last Scheduled Box (Unless You Beat the Deadline)
HelloFresh has a strict cutoff. If you cancel after the weekly deadline, you’ll still get—and be charged for—your next box. That’s why timing is everything.
You need to cancel at least five days before your next delivery.
For most users, that means canceling by Tuesday at 11:59 PM local time if your box normally arrives on a Sunday or Monday.
If you’re unsure, check your account dashboard—it will show the next scheduled box and cut-off time.
You’ll Get a Confirmation Email (Don’t Ignore It)
After canceling, HelloFresh sends a confirmation email. That email is important. It’s your proof that you went through the full cancellation process. If you don’t get it, your subscription may still be active.
Always check your spam folder just in case—and keep the email for your records.
You Won’t Be Billed Again (If You Cancelled in Time)
As long as you cancel before the cutoff, you won’t be billed again. If your cancellation went through too late, you might still be charged for one more box. That’s not a glitch—it’s just how their system works.
If you believe you were wrongly charged, contact customer support with your cancellation date and the confirmation email.
You Can Still Access Your Account
Even after cancellation, your HelloFresh account stays active. You can log in, check past orders, and even restart your subscription if you change your mind. Just keep in mind that your saved settings might reset if you stay inactive too long.
Can I Pause HelloFresh Instead of Cancelling?
Yes, you can. If you’re not ready to cancel forever, HelloFresh gives you the option to skip deliveries for one or more weeks without deleting your entire account.
This is a smart choice if:
You’re going on vacation
You’ve got too much food at home
You just want a short break without restarting later
How to Skip a Week in Your HelloFresh Account
You don’t need to call or email anyone. It takes less than a minute to pause your deliveries:
Log into your account at hellofresh.ca or open the mobile app.
Go to the My Menu section.
Find the upcoming week you want to skip.
Click or tap Skip Week.
You’ll see a checkmark or message confirming that delivery is paused.
You can repeat this for as many weeks as you like. Just make sure to skip by the weekly cutoff (usually Tuesday at 11:59 PM local time) to avoid charges.
What’s the Difference Between Pausing and Cancelling?
Pausing (or skipping) lets you stop delivery temporarily while keeping your subscription active.
Cancelling means your plan is deactivated—you won’t be billed or sent boxes again unless you manually restart.
Why Pausing Might Be a Better Fit
You won’t lose your saved preferences or recipes.
You don’t need to re-enter payment info later.
You can restart with just one click—no reactivation fees or re-signups.
Final Thoughts: Should You Cancel or Just Switch?
Canceling HelloFresh isn’t always about quitting meal kits altogether. In many cases, it just means the service didn’t match your lifestyle, schedule, or budget—and that’s completely normal.
If you’re feeling overwhelmed by cooking every night, frustrated by the cost, or tired of seeing the same meals show up in your box, you’re not alone. These are the most common reasons people step away from HelloFresh.
But here’s what we’ve noticed: many Canadians who cancel HelloFresh end up preferring Chefs Plate.
Why?
Because it solves the exact issues most users complain about:
Lower prices: Chefs Plate meals start at a lower cost per serving, which helps if you’re trying to cut back on food expenses.
Simpler recipes: The meals are quicker to cook, often taking less prep and cleanup.
Fewer surprises: The weekly menu is easier to navigate, and the portions feel more balanced for smaller households.
So if you liked the idea of meal kits, but HelloFresh didn’t deliver the experience you hoped for, Chefs Plate might be the upgrade you need.
We recommend Chefs Plate as the best HelloFresh alternative for Canadians looking for more value, less hassle, and a smoother weekly dinner routine.
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